A Social Network, Part 10
by The H.E.A.T. Exchange
The leader of a social network or community is more than just the designer. This person also motivates actions in the proper direction.
Only through open and direct dialogue can the leader enforce structure and behavior. This dialogue cannot come from third-party sources.
New features? Why? Removing features? Why? Removed a member? Why? Redesigning the entire site? Why?
Legitimate questions deserve legitimate answers. Only the leader can legitimately inform the community of actions deemed necessary to maintain the site.
One of the first considerations when establishing a social community is deciding methods to communicate with that community. Of course, more than one method is often necessary to address the urgency of the situation.